Loved ones play an important role in the healing process. At St. Francis, we welcome our patients’ families and friends 24 hours a day as long as the patient’s condition allows. Visitors arriving after 6 p.m. are asked to check in at the information desk.
An adult must accompany all children who visit the hospital. Please check with the patient’s nurse before bringing children into the patient’s room.
Detailed information about our visiting hours and other policies — such as tobacco and latex restrictions and the proper use of computers, cell phones, or other electronic devices — can be found on our policies page.
Amenities & Services
While hospital visits can be stressful, St. Francis offers several amenities to help make inpatient and outpatient visits more pleasant and comfortable.
An ATM can be found in the lobby of the patient tower near the cafeteria. Please ask for directions at the information desk.
Mylar balloons can be purchased at the Visiting Ours Gift Shop or brought into the hospital. Please note that St. Francis is a latex-free environment, and latex balloons are not allowed anywhere in the hospital.
The St. Francis cafeteria is located just inside the main entrance and is open on weekdays from 6:30 a.m.-2 p.m. Vending machines are available in the cafeteria 24 hours a day.
Subway is located inside the St. Francis cafeteria and open weekdays from 10 a.m.-10 p.m. and weekends from 7 a.m.-8 p.m.
The St. Francis Medical Plaza cafeteria is open Monday through Friday from 7 a.m.-1:30 p.m.
Patient room service is available daily for all patients and visitors (there is a charge for visitors room service). The first call will be taken at 6:30 a.m., and the last call will be taken at 7 p.m.
Chapels and Meditation Rooms
Our chapels and meditation rooms are available to all patients, family members, and visitors. You are encouraged to visit any time.
The St. Francis Chapel is located in the outpatient center close to the Main ACC and next to the pastoral services department.
The Good Samaritan Chapel is located on the third floor of St. Francis Medical Plaza.
Meditation rooms are in the St. Francis Tower, located on floors three through seven next to the waiting rooms. Please ask a staff member if you need assistance locating one of our chapels or meditation rooms.
Mass is celebrated in the St. Francis Chapel at 11 a.m. on Wednesdays and can be viewed in patient rooms on channel 19.
Computers and Cell Phones
Free wireless Internet access is available at St. Francis and at St. Francis Medical Plaza. Select “GuestInternet” from your wireless networks menu to connect. Cell phones can be used throughout the hospital except in places where electronic monitoring is used.
The St. Francis Guest House is ideal for family members of hospital patients. It is also convenient for patients scheduled for early morning tests or procedures. In addition, all outpatients are welcome to stay while they are involved in treatment or rehabilitation.
The Guest House is located on the St. Francis campus and offers quiet, comfortable rooms as well as a library, commons area, and patio.
Guests may check into the Guest House at the admissions department, located inside the main tower entrance.
Payment for your stay is due at the time you check in. You may pay by cash, check, MasterCard, Visa or Discover. Call (308) 398-5395 for Guest House rates.
Mail and Flowers
Volunteers will deliver mail to inpatient rooms each morning and flowers as they arrive. For infection prevention, live flowers are not permitted in ICU. If you receive mail after you are dismissed, it will be sent to your home address or to the facility to which you are transferred.
Newspapers and Magazines
A complimentary newspaper, the Grand Island Independent, is available upon request. The Omaha World-Herald and other newspapers are sold in racks outside the main entrance of the hospital. Volunteers occasionally come around with a magazine cart.
Visitors should park in the main parking lot. The parking area is located directly outside the main entrance.
Several patient parking areas are available and are located close to the related patient services. Please see the map for parking areas, entrances, and directions.
Vending machines offering snacks and beverages are located:
- Just inside the main entrance, by the cafeteria
- On each floor, near elevators
- Across from the outpatient surgery waiting area
- In the emergency department waiting area
At Memorial Health Center, vending machines are available on the lower level across from the elevator.
Monday-Thursday: 9 a.m.-8 p.m.
Friday: 9 a.m.-5 p.m.
Saturday and Sunday 11 a.m.-5 p.m.
*Hours are based on volunteer availability.
The gift shop accepts cash, personal check, Discover, Visa and MasterCard. Employees may use payroll deduction.
If you would like to place an order over the phone to be delivered to a patient or an employee, please contact our gift shop at (308) 398-5604 or 1-800-353-4896.
Flowers and Balloons
Flowers are available from the Visiting Ours Gift Shop.
St. Francis is a latex-free environment. Latex balloons are not permitted in the hospital.