At St. Francis, our Catholic healing tradition teaches that access to necessary health care services should never be based on ability to pay. We are proud to help our community be making the finest available health care accessible to everyone. To ensure that we continue meeting vital community need by employing talented health professionals and acquiring the latest life-saving medical technology, we rely on receiving payment for our services from patients and their insurance companies.
For patients who have health insurance and are employed, we trust and expect that you (together with your insurance company) will pay your bill in its entirety and in a timely manner. St. Francis has an obligation to seek payment for our services—through fair and respectful billing and collection practices—so we are able to continue to serve our community.
Below are common questions about the billing and payment process. If you have additional questions, please contact patient financial services at 866.285.2802.
Can I find out how much my bill will be before treatment?
If you are coming in to the hospital for a particular procedure, you can contact the hospital prior to your visit for a price estimate at 308.398.5610. This estimate is based on the procedure you are having done and the common costs that go with that procedure, but it is just an estimate. Your actual charges may vary if you require extra or different care than the average patient.
You can also get an idea of the average cost of a hospital service by using our price estimator.
Will I be asked to make any payment when I come to St. Francis?
Depending on your type of insurance, you may be asked to pay your co-pay, deductible, or coinsurance at the time of service or discharge. Our policy is to accept your payment or help to make payment arrangements at admission or before you leave the hospital.
How will I know if my insurance company has paid my hospital bill?
When your insurance company makes a payment, they will send a form to you called the explanation of benefits (EOB). This is a summary from your insurance company notifying you of the status of this specific bill, including the amount paid to the hospital.
What are my payment options?
St. Francis will accept payment as cash, credit card, or personal check.
To pay by check:
Mail to CHI Health St. Francis, 3552 Solutions Center, Chicago, IL 60677-3005. Include pay stub from statement and put your account number in the memo line of the check. This helps make sure the money is posted to the correct account.
To pay by credit card:
Mail pay stub from statement to CHI Health St. Francis, 3552 Solutions Center, Chicago, IL 60677-3005 with credit card information written on stub.
Call our payment office at 866.956.3773. They can take credit card information over the phone.
To pay by payroll deduction:
Employees of St. Francis may pay through payroll deduction by completing paperwork in the human resources office. You will need to complete new paperwork to include additional accounts to the payroll deduction.
Can I make payments over time?
The hospital will allow you to make payments over 18 months without interest. To set up a payment plan, contact our payment office at 866.956.3773. You will need to make a set monthly payment that is at least $25 and an amount that will pay the account in full by the end of 18 months.
If you miss more than two payments in a row, your payment plan will be cancelled and your account will be eligible to cycle to a collection agency.
What if I can’t afford to pay my bill?
The hospital has a Medicaid eligibility and counseling services team that will work with you to see if you qualify for assistance through the hospital or through community programs. They can assist with applications for Medicaid, Social Security/Disability, other community programs, and our hospital financial assistance program. Please contact them at 308.398.5475 to see if you qualify.
Can I be sent to collections if I do not pay my bill on time?
Yes. You will be given four months to pay your balance in full or set up a payment plan to secure your account. Your last two statements will say “final notice” and “past due.” You must contact our office prior to your account being sent to a collection agency in order to secure the account and prevent it from going to collections. If you are working with our staff to access hospital or community assistance, your account will be put on hold until that process is completed. If you have any questions or concerns, it is very important that you contact our payment office at 866.956.3773 to check the status of your account and discuss options with them.
What if I have a question about the charges on my account, need an itemized statement, or need to update my insurance information?
Contact our customer service office at 866.285.2802. They can answer questions on your account and update your insurance information.
Can I combine my balances if my family members and I have multiple accounts?
It is possible to combine the balances on many accounts so that you receive one statement for the total amount owed and can make one payment. Depending on the type of account and the insurance on the account, our payment office has several options for securing your accounts and sending you statements. Any new accounts would not be combined unless you call and request that. Contact our payment office at 866.956.3779 for more information.
What do I do if I have not received a statement and it has been several months since my dates of service?
If you would like an update on the status of your account, you can call customer service at 866.285.2802. Sometimes an account will take several months to process before a patient will receive a statement. Our billing team works with payers to make sure that accounts process correctly and pay according to our contractual agreements with those payers. We do our best to expedite this process, but delays do happen.
Who do I contact if I move or change any of my contact information?
Call our payment office at 866.956.3773. It is very important that we have the correct address and phone number for you so that we can stay in contact with you regarding any outstanding balances. If we are unable to contact you, you may not receive statements and your account may be sent to a collection agency.
What do I do if I am contacted by a collection agency regarding my balance?
Contact that agency directly and work with them to set a plan to repay your balance. In many cases, if you work with the agency to pay the balance, you will be able to avoid any negative impacts on your credit score and resolve the balance.