|Compliments and Complaints|
If you have concerns about your care or services, please contact your caregiver or their supervisor. You may also contact any member of the administrative team at 308-398-5600
The Grievance Process
Saint Francis Medical Center
You may also call and speak with any member of the administration team at 308-398-5600.
The Quality Management director will appoint a designated representative who will contact you upon receipt of the grievance and will investigate the complaint. The results of this investigation will go to the Saint Francis Grievance Committee. The Grievance Committee will provide a written response to you within 60 days upon receipt of the grievance detailing the steps taken on your behalf to investigate the grievance and the results of the process. The letter will also have the name of the contact person for any further correspondence.
Regardless of whether you choose to use the hospital’s grievance procedure, you also have the right to file a complaint with:
The Nebraska Health and Human Service System
The Joint Commission Office of Quality Monitoring
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2620 West Faidley Ave. Grand Island, NE 68803 | (308) 384-4600